Business Challenges

The Vrije Universitiet Amsterdam (VU) wanted to improve the quality of its supporting processes and by doing so improve the quality of education and research. For Human Resources (HR) this meant the improvement of service orientation, proactive working and alignment with the primary processes as well as a reorganization into a HR shared service centre.






Solution

• Support for the drawing up of the reorganization plan for the HR department and for the implementation of the plan
• The making of recommendations for redesigning the structure, organization and processes as well as recommendations for the future culture and ICT support
• Design and support for the execution of the professionalization program for HR staff

Benefits

• The redesigning of the HR department into a best practice
• HR staff were relocated and the management team selected and appointed within deadlines
• Acceptance for the new organization at all levels