BEWAG is one of the leading utilities in Austria. However it was faced with a new challenge when the domestic electricity market was liberalized in 2001.

Business Challenges

By using standardized software the company wanted to pursue the following strategic goals:

• Increasing competitiveness

• Safeguarding the company’s existence

• Improving customer loyalty and orientation

• Exploiting the advantages of standard software

• Developing SAP expertise

Solution

• Complete SAP software implementation, system and hardware advice and the necessary project management

• SAP R/3, SAP BW for R/3 Classic and IS-U

• Access to all information from every workstation

• Reduction of support costs

• Replacement of all old systems (except GIS)

• Inclusion of as many business processes as possible in SAP R/3 Standard (incl. ISU/ CCS)

• In-house developments only if absolutely necessary

• Use of a uniform graphical user interface (a Web-based interface is envisaged)

• Improvement of the front end

Benefits

• Option of displaying the unbundling in separate accounting systems in SAP IS-U

• Consistent data maintenance

• CRM and EDM components

• Service solutions for other companies in Burgenland

• Fast answers to enquiries

• Internet self-service scenarios possible for customers and anyone interested in meter reading and account information

“BEWAG has been supported by Siemens IT Solutions and Services to achieve readiness for the requirements of the liberalized energy market. So we can concentrate on caring for our core business.”

Dir. Hans-Ludwig Karner, BEWAG

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